Menu Locations
Law Offices of Todd M. Friedman, P.C.
Free Initial Consultations
Toll-free:TF 877-619-8966
California:CA 424-285-6006
Illinois:IL 312-292-9296
Ohio:OH 216-220-6496
Send an SMS

PayPal backs off, slightly, on new robocall policy

In a couple of weeks, online payment service PayPal will be changing its terms of service to start robocalling and autotexting its customers. And at first, the company’s attitude toward complaints about these unpopular forms of communication was, “Take it or leave it.”

According to BGR News, not long ago PayPal announced that it will begin sending its customers robocalls and autotexts, as part of its new user agreement, which is set to begin on July 1. These communications will alert customers to account issues, but PayPal will also use them to send out advertisements and surveys -- unsolicited.

Worst of all, PayPal did not offer an opt-out option. That meant that consumers had two choices: put up with unwanted, data-eating calls and texts, or quit using PayPal entirely. At least one customer asked whether he could opt out of the autotexts and robocalls. In response, PayPal said no, then sent him directions for closing his account.

The announced change, and lack of options, led to an uproar online from consumers. Under pressure, PayPal later reversed itself. The company now says it will provide an opt-out option for those who do not want to receive robocalls and autotexts.

However, as BGR notes, it remains to be seen how easy the opt-out process will be to find and perform on PayPal’s website.

Consumers of online services generally must trust these companies with a great deal of sensitive information, such as phone numbers, addresses and bank account numbers. Sharing this data is not an invitation for abuse, however.

No Comments

Leave a comment
Comment Information

When You've Had Enough, Contact Us For A Free Initial Consultation

Bold labels are required.

Contact Information
disclaimer.

The use of the Internet or this form for communication with the firm or any individual member of the firm does not establish an attorney-client relationship. Confidential or time-sensitive information should not be sent through this form.

close

Privacy Policy

Get An Attorney Response

Headquartered in Beverly Hills, we accept cases throughout California, Pennsylvania, Illinois, Ohio and West Virginia

Schedule a Free Consultation:
Toll Free: 877-619-8966
| Local: 424-285-6006 |
Fax: 866-633-0228
| Email Our Firm


  • Law Offices of Todd M. Friedman, P.C.
    324 S Beverly Blvd, Suite 725
    Beverly Hills, CA 90211

    (Mailing Address Only)

  • Orange County Office
    245 Fischer Ave., Suite D-1
    Costa Mesa, CA 92626
    Map & Directions

  • Woodland Hills Office
    21550 Oxnard St
    Suite 780
    Woodland Hills, CA 91367
    Map & Directions

  • King of Prussia Office
    1150 First Ave., Suite 501
    King of Prussia, PA 19406
    Map & Directions

  • Chicago Office
    111 West Jackson Blvd., Suite 1700
    Chicago, IL 60604
    Phone: 312-292-9296
    Map & Directions

  • Ohio/West Virginia Office  
    Fifth Third Building, 600 Superior Avenue East,
    Suite 1300, Cleveland, OH 44114
    Phone: 216-220-6496
    Map & Directions