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Consumer Fraud Archives

Maker of TurboTax facing class-action suit over ID theft

The maker of online tax software TurboTax is facing accusations from at least two people that it did not do enough to protect taxpayers from having their identities stolen, and allowed criminals to file tax returns in the victims’ names. The plaintiffs are seeking class-action status, which would mean that several people have been affected by Intuit’s alleged carelessness.

California's Lemon Law protects buyers of unfixable vehicles

If the motor vehicle you bought recently just cannot seem to run consistently, it is natural to feel extremely frustrated. You may suspect that the dealership that sold you the vehicle ripped you off. But you are not necessarily stuck with that hunk of junk and no compensation.

California law comes down hard on secret telephone recording

Anyone who has called a customer service hotline has heard this message before being connected to an agent: “This call may be monitored or recorded for quality assurance purposes.” Most of the time, we accept that our call might be recorded in this context, because we have been informed and it does not seem like an undue invasion of our privacy.

SiriusXM settles consumer fraud claims

Digital radio giant SiriusXM has promised to repay customers affected by its fraudulent business practices, change its subscription cancellation policies and pay a $3.8 million fine to settle accusations filed by attorneys general in 44 states. The company had been accused of not cancelling subscriptions after promising customers they would do so.

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